Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,554 questions
0 answers
authenticator Issues
I replaced my Iphone with new one and authenticator backup data its gone. I linked my company Twitter accoun into the Microsoft authentication app.Now, How can I get back my old backup data please help.
asked 2024-05-08T15:27:11.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 98%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Meshal M AlAnezi
0
Reputation points
asked 2024-05-08T15:27:11.6666667+00:00
Meshal M AlAnezi
0
Reputation points
2 answers
Cannot search Authenticator app
With version 6.2404.2444 on Android 14 if I search for an account to see the six digit one time code when I tap on any result it doesn't open the account. If I browse the list I can open the account but I have so many accounts and since I cannot sort the…
asked 2024-04-18T01:46:04.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 52%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
MacKenzie, Paul
45
Reputation points
answered 2024-05-08T14:06:28.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 55.00000000000001%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
Nejc Pacek
0
Reputation points
2 answers
One of the answers was accepted by the question author.
I accidentally replaced my authenticator backup with new one.
I accidentally replaced my authenticator backup data by new one ! How can I get back my old backup data please help.
asked 2022-11-18T19:33:18.563+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 41%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
SYED ALI SHAH
21
Reputation points
commented 2024-05-08T13:49:11.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 8%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Edwin Rozema
0
Reputation points
0 answers
Adding my sync account on a new device
I chose my main account as my sync account none of the OTP showed up restarted the app same thing selected backup account as my main account which I hesitated to do since it wasn't showing any OTP in the list and now the backup has been replaced with my…
asked 2024-05-08T12:44:09.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
Poemic Fashion
0
Reputation points
asked 2024-05-08T12:44:09.91+00:00
Poemic Fashion
0
Reputation points
0 answers
User's authenticator stopped working / won't let her add an account
Here is the situation. User was actively using the authenticator when it suddenly stopped working. We are in the Microsoft 365 environment. Using the usual troubleshooting steps, I revoked her previous sessions and required her to reregister in Azure.…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 39%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
2 answers
No notification in my authenticator apæ
Im not recieving any notifications regarding codes or anything, when trying to log in to my crm system with this mail - how can it be? i installed the user in the app with a qr-code to this profile, så the setup should be correct
asked 2024-05-08T10:24:43.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 53%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Galleri Franz Pedersen
0
Reputation points
commented 2024-05-08T12:02:17.2633333+00:00
Galleri Franz Pedersen
0
Reputation points
0 answers
Please cancel and refund incorrectly bought app
I bought the Microsoft Authenticator in error on Friday, because I was told I needed it to access some documents I was working on. I did not need it and have not used it. It is possible it is registered to HeadsAppraiser@kes.hants.sch.uk. I paid by a…
asked 2024-05-07T09:19:26.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 69%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Simon Davies
0
Reputation points
commented 2024-05-08T10:14:58.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 43%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jim Binning
0
Reputation points
2 answers
Authenticator app is requesting a code from the app itself
I'm the admin and I cleared my computer's cache and it asked me to log in again to my professional account. Once I entered the email and password, it told me to write a code in the authentication app, but the app does not give me any option to enter the…
asked 2024-04-26T05:39:57.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 31%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
Nicolas Paredes Alviar
15
Reputation points
commented 2024-05-08T10:14:21.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 89%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Kugaj, F.K. (Filip)
0
Reputation points
0 answers
How to put 2 digit number in Authenticator App
Recently, I made and used Outlook and Authenticator accounts with my company account with another smartphone. Later, I deleted my previous phone's Authenticator account to access Outlook on another smartphone and during the new process, only two access…
asked 2023-11-23T00:39:50.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 85%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOH%3C/text%3E%3C/svg%3E)
Oliver Ha （하승록 - 河承錄）
0
Reputation points
commented 2024-05-08T10:05:01.4+00:00
Jim Binning
0
Reputation points
3 answers
How to remove an old account from authenticator app
How do I remove an old account from my authenticator app?
asked 2024-02-19T08:12:37.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 99%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sheila Semavor
5
Reputation points
commented 2024-05-08T06:19:19.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 34%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Kovili, Rohit
0
Reputation points
0 answers
Authenticator App not alerting to notifications
I just spent and hour working with support trying to resolve my Authenticator app notifications; reference number 7040945708. I recently updated to a new Samsung S24 Ultra and no longer getting notifications for Authenticator. I followed this…
asked 2024-05-07T20:19:26.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 38%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
Erik Luca
0
Reputation points
edited the question 2024-05-08T04:17:25.6233333+00:00
PRADEEPCHEEKATLA-MSFT
77,901
Reputation points Microsoft Employee
1 answer
How to login my previous school account email
i deleted authenticator by mistakenly but now i want to sign my school email account but i shows authenticator code to login so how i can fill authenticator code without login
asked 2024-05-08T00:15:13.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 65%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Akashdeep Akashdeep
0
Reputation points
answered 2024-05-08T03:03:01.1933333+00:00
Ruel Cabusas
15
Reputation points
1 answer
How can I transfer my Microsoft Authenticator app to a new device without losing my configured data?
I need to perform a factory reset on my Android device and want to know the correct way to move my Microsoft Authenticator app, including my configured accounts and codes for two-factor authentication, to a new device. Can someone explain the proper…
asked 2024-05-07T23:22:19.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 34%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE6%3C/text%3E%3C/svg%3E)
EnoScott-6247
0
Reputation points
answered 2024-05-08T01:02:09.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
akinbade abiola
160
Reputation points
1 answer
Creating conditional access policy to restrict high risk countries login, but not require Microsoft Authenticator app
I created a conditional access policy to restrict log-ins from high-risk countries but it requires everyone to have or download the Microsoft Authenticator app. I do not want to require everyone to download the app and continue using the text or call…
asked 2024-05-07T20:09:37.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 60%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kalouda, Mohamed
0
Reputation points
answered 2024-05-07T20:26:06.2233333+00:00
Andy David - MVP
142.3K
Reputation points MVP
0 answers
Microsoft Authenticator
I am unable to download the Microsoft Authenticator. When I attempt to download the app from Play Store, I am redirect to a try again page.I have an Android S20 phone.
asked 2024-05-07T17:40:10.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 27%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jonathan Simmons
0
Reputation points
asked 2024-05-07T17:40:10.96+00:00
Jonathan Simmons
0
Reputation points
4 answers
saving the Identity token in the Aspnetusertokens table
Hi I created an Asp.net core 6 project and I added the Identity framework for authentication and authorization, I would like to add token management and while doing research I realized that Identity also manages the management of tokens because it…
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asked 2023-11-07T11:19:50.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 96%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Marnelle M'BENGUET
20
Reputation points
edited a comment 2024-05-07T17:33:51.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 61%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Bruce (SqlWork.com)
56,846
Reputation points
0 answers
Authenticator app hanging after verification
Hello, As of yesterday morning I'm having a strange issue with my Authenticator app that is preventing me from signing into my work account. Here are the details: I use an Android phone (a Pixel 4a) to approve Authenticator requests What is happening…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 86%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Xamarin MSAL Azure AD ADFS AcquireTokenInteractive error
Hi I just seen this error in our app , ERROR Web page not Available The web page at https://adfs.srm.com/adfs/ls/wia?client-request-id=########## Could not be loaded because : net::ERR_HTTP_RESPONSE_CODE_FAILURE Normally the user enter their email…
asked 2023-09-18T17:06:38.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 23%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
hernandoZ
46
Reputation points
commented 2024-05-07T13:29:48.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 39%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERU%3C/text%3E%3C/svg%3E)
Raman, Udhayakumar
0
Reputation points
3 answers
Microsoft Sculpt Ergonomic keyboard Turns off itself
Symptoms. Microsoft Sculpt Keyboard turns off itself after few seconds of inactivity. Mouse remains working no issues with the mouse. Troubleshooting already tried: Changed batteries, turned off the power saving feature on all usb and hid input…
asked 2022-08-31T17:02:58.683+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 16%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Bilal A
6
Reputation points
commented 2024-05-07T09:33:14.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 1%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jens Hololink
0
Reputation points
3 answers
Authenticator app not receiving the code
Hi there, I´m trying to sign in to my MS account but it is requiring Multifactor Authenticator code, I´m not using the previous number registered with, and also I have no other method of login enabled, which difficult the logging access from different…
asked 2024-05-04T21:18:04.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 70%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAE%3C/text%3E%3C/svg%3E)
Alexandre Emanuel Capita
16
Reputation points
answered 2024-05-07T08:56:07.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 44%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Claudia Dos Santos Haz (CONCENTRIX CORPORATION)
775
Reputation points Microsoft Vendor