Multi-resource scheduling

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Multi-resource scheduling allows for multiple resources to be scheduled against a single work order. This has been a common request from customers who have complex work orders requiring more than a single resource to complete the work. Incident types will be able to be related to requirement group templates so that when you create a work order and select an incident type, a group of requirements can be added to the work order, lighting up multi-resource scheduling. The infrastructure for multi-resource scheduling was included in Universal Resource Scheduling (URS) in Spring '18 as a preview, October '18 GA, and is now being leveraged by Field Service starting with the October '18 release.