Multi-resource scheduling


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Multi-resource scheduling allows for multiple resources to be scheduled against a single work order. This has been a common request from customers who have complex work orders requiring more than a single resource to complete the work. Incident types will be able to be related to requirement group templates so that when you create a work order and select an incident type, a group of requirements can be added to the work order, lighting up multi-resource scheduling. The infrastructure for multi-resource scheduling was included in Universal Resource Scheduling (URS) in Spring '18 as a preview, October '18 GA, and is now being leveraged by Field Service starting with the October '18 release.