Enable more objectives

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the Customer Engagement documentation.

  • Support preferred resources as an objective: Businesses will be able to define preferred resources for requirements and the optimizer will assign bookings to preferred resources first while meeting other constraints and objectives.
  • Support best/least matching skills as an objective: Different business have different goals for using the skills of resources. With best-matching skills, businesses can better meet SLA and customer satisfaction, while balancing cost and efficiency with lower matching skills.