Unified Service Desk admin experience on Unified Interface


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Unified Service Desk for Dynamics 365 provides a configurable framework for quickly configuring applications for call centers so that agents can get a unified view of customers from Dynamics 365 and from other line-of-business applications.

With this release, you can now configure Unified Service Desk on Unified Interface. This new experience is in addition to the existing Web Client experience. The new experience built on Unified Interface provides benefits such as faster, responsive, and adaptive UI along with accessibility compliance.

Unified Service Desk admin experience