Connect apps

App connectors leverage the APIs of app providers to enable greater visibility and control by Cloud App Security over the apps you connect to.

Cloud App Security leverages the APIs provided by the cloud provider, each service has its own framework and API limitations. Cloud App Security worked with the services to optimize the usage of the APIs and to ensure the best performance. Taking into account the different limitations the services impose on the APIs (such as throttling, API limits, dynamic time-shifting API windows, etc.), the Cloud App Security engines leverage the allowed capacity. Some operations, such as scanning of all files in the tenant, require a large amount of APIs and therefore are spread over a longer period. Expect some policies to run for several hours or several days.

How it works

Cloud App Security is deployed with system admin privileges to allow full access to all objects in your environment.

The App Connector flow is as follows:

  1. Cloud App Security scans and saves Authentication permissions.
  2. Cloud App Security requests the user list. The first time this is performed, it may take some time until the scan completes. After the user scan is over, Cloud App Security moves on to activities and files. As soon as the scan starts, some activities will be available in Cloud App Security.
  3. After completion of the user request, Cloud App Security periodically scans users, groups, activities and files. All activities will be available after the first full scan.

This may take some time, depending on the size of the tenant, the number of users and the size and number of files that need to be scanned.

Depending on the app you are connecting to (see table, below) API connection enables the following:

  • Account information:

    Visibility into users, accounts, profile information, status (suspended, active, disabled) groups, and privileges.

  • Audit trail:

    Visibility into user activities, admin activities, log on activity.

  • Data scan:

    Scanning of unstructured data using two processes -periodically (every 12 hours) and in real-time scan (triggered each time a change is detected).

  • App permissions:

    Visibility into issued tokens and their permissions.

  • Account governance:

    Ability to suspend users, revoke passwords, etc.

  • Data Governance:

    Ability to quarantine files, including files in trash, and overwrite files.

  • App permission governance:

    Ability to remove tokens.

The following table lists, per cloud app, which abilities are supported with App connectors:

Office 365 Box Okta G Suite Service Now Salesforce Dropbox AWS
List accounts
Privileges Not supported by provider
User governance Coming soon Coming soon Coming soon
Log on activity
User activity ✔* ✔ - requires Google Unlimited Partial Supported with Salesforce Shield Not applicable
Administrative activity Partial
Periodic file scan Not applicable Not applicable
Near-realtime file scan Not applicable ✔ - requires Google Unlimited Coming soon
Sharing control Not applicable Not applicable
Quarantine Not applicable Coming soon Coming soon
View app permissions Not supported by provider Not applicable Not supported by provider
Revoke app permissions Not applicable Not applicable


  • For some apps, it may be necessary to white list IP addresses to enable Cloud App Security to collect logs and provide access for the Cloud App Security console. For more information see Network requirements.

  • For each app that you want to connect with the Cloud App Security API integration, we recommend creating an admin service account dedicated to Cloud App Security.


To get updates when URLs and IP addresses are changed, subscribe to the RSS as explained in: Office 365 URLs and IP address ranges.

To use App Connectors, you need to make sure you have the following for each specific app:

App License type User
Box Enterprise It is strongly recommended that you connect to Box as an Admin. Connecting as a Co-admin will result in only partial data visibility. If you connect as a Co-admin, make sure to select all permissions.
G Suite G Suite Unlimited preferred

G Suite Enterprise (minimally)
Super Admin
Office 365 Global Admin
AWS Newly created user
Dropbox Business/Enterprise Admin
Okta Enterprise (not trial) Admin
Exchange Global Admin
ServiceNow Eureka and up Admin +RestAPI role
Salesforce Admin


Cloud App Security is deployed in Azure and fully integrated with ExpressRoute. All interactions with the Cloud App Security apps and traffic sent to Cloud App Security, including upload of discovery logs, is routed via ExpressRoute public peering for improved latency, performance and security. There are no configuration steps required from the customer side.
For more information about Public Peering, see ExpressRoute circuits and routing domains.

See Also

Daily activities to protect your cloud environment
For technical support, please visit the Cloud App Security assisted support page.
Premier customers can also choose Cloud App Security directly from the Premier Portal.

Check out this video!

Microsoft Cloud App Security – REST API’s and Tokens