What's new and planned for Dynamics 365 Field Service

This topic lists features that are planned to release from October 2020 through March 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Insights

Insights features for 2020 release wave 2.

Feature Enabled for Public preview Early access* General availability
Work order completion surveys with Dynamics 365 Customer Voice Users by admins, makers, or analysts - - Oct 1, 2020
Dashboard for key field service metrics Users, automatically - Aug 3, 2020 Oct 1, 2020
Work order metrics Users, automatically - Aug 3, 2020 Oct 1, 2020

Proactive service delivery

Proactive service delivery for 2020 release wave 2.

Feature Enabled for Public preview Early access* General availability
Using Power Automate for Field Service workflow Users by admins, makers, or analysts Oct 14, 2020 - -
Asset hierarchy and location on work order enhancements Users, automatically - Aug 3, 2020 Oct 2, 2020
Create and configure asset properties Users by admins, makers, or analysts - Aug 3, 2020 Oct 2, 2020
Create work orders for any asset regardless of account Users by admins, makers, or analysts - Sep 8, 2020 Oct 2, 2020
Usability improvement Field Service subgrids as a dialog Users, automatically - Aug 3, 2020 Oct 13, 2020
Integration with Dynamics 365 Supply Chain Management Users by admins, makers, or analysts - - Oct 23, 2020

Scheduling

Scheduling features for 2020 release wave 2.

Feature Enabled for Public preview Early access* General availability
Embedded optimizer within schedule board Admins, makers, marketers, or analysts, automatically Oct 1, 2020 - -
Predictive work duration Users by admins, makers, or analysts Oct 1, 2020 - -
Enhanced skills-based matching in resource scheduling optimization Admins, makers, marketers, or analysts, automatically - Aug 1, 2020 Oct 1, 2020
Predictive technician travel time Admins, makers, marketers, or analysts, automatically - Aug 1, 2020 Oct 1, 2020
Travel outside of working hours Users, automatically - Aug 1, 2020 Oct 1, 2020
Enhanced work hours calendar for requirements Users, automatically - Aug 3, 2020 Oct 1, 2020

Technician success

Technician success features for 2020 release wave 2.

Feature Enabled for Public preview Early access* General availability
Technician locator Users by admins, makers, or analysts Feb 2021 - -
Field Service inspections Users, automatically - Aug 3, 2020 Oct 1, 2020
Technician time tracking on Dynamics 365 Field Service mobile app Users, automatically - Aug 3, 2020 Oct 1, 2020
Usability improvements for the field technician booking form Users, automatically - Aug 3, 2020 Oct 1, 2020
Calendar view for booking work orders Users, automatically - Aug 3, 2020 Oct 2, 2020
Connected Field Service on Dynamics 365 Field Service mobile app Users, automatically - Aug 3, 2020 Oct 2, 2020
Dynamics 365 Field Service mobile app updates for field technician efficiency Users, automatically - Aug 3, 2020 Nov 2, 2020

* You are able to opt in to some features as part of early access on August 3, 2020, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.