What's new and planned for Dynamics 365 Field Service

This topic lists features that are planned to release from October 2020 through March 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.

This check mark (This feature is released. ) shows which features have been released for public preview or early access and for general availability.

Insights

Insights features for 2020 release wave 2.

Feature Enabled for Public preview Early access* General availability
Work order completion surveys with Microsoft Forms Pro End users by admins, makers, or analysts - - Oct 2020
Dashboard for key field service metrics End users, automatically - Aug 2020 Oct 2020
Work order metrics End users, automatically - Aug 2020 Oct 2020

Proactive Service Delivery

Proactive service delivery for 2020 release wave 2.

Feature Enabled for Public preview Early access* General availability
Using Power Automate for Field Service workflow End users by admins, makers, or analysts Oct 2020 -
Integration with Dynamics 365 Supply Chain Management End users by admins, makers, or analysts - - Oct 2020
Asset hierarchy and location on work order enhancements End users, automatically - Aug 2020 Oct 2020
Create and configure asset properties End users by admins, makers, or analysts - Aug 2020 Oct 2020
Usability improvement Field Service subgrids as a dialog End users by admins, makers, or analysts - Aug 2020 Oct 2020

Scheduling

Scheduling features for 2020 release wave 2.

Feature Enabled for Public preview Early access* General availability
Embedded optimizer within schedule board Admins, makers, or analysts, automatically Oct 2020 - -
Predictive work duration End users by admins, makers, or analysts Oct 2020 - -
Enhanced skills-based matching in resource scheduling optimization Admins, makers, or analysts, automatically - Aug 2020 Oct 2020
Predictive technician travel time Admins, makers, or analysts, automatically - Aug 2020 Oct 2020
Travel outside of working hours End users, automatically - Aug 2020 Oct 2020
Enhanced work hours calendar for requirements End users, automatically - Aug 2020 Oct 2020

Technician success

Technician success features for 2020 release wave 2.

Feature Enabled for Public preview Early access* General availability
Technician locator End users by admins, makers, or analysts Dec 2020 - -
Connected Field Service on Dynamics 365 Field Service mobile app End users, automatically - Aug 2020 Oct 2020
Dynamics 365 Field Service mobile app updates for field technician efficiency End users, automatically - Aug 2020 Oct 2020
Field Service inspections End users, automatically - Aug 2020 Oct 2020
Technician time tracking on Dynamics 365 Field Service mobile app End users, automatically - Aug 2020 Oct 2020
Usability improvements for the field technician booking form End users, automatically - Aug 2020 Oct 2020
Calendar view for booking work orders End users, automatically - Aug 2020 Oct 2020

* Some features are available for you to opt-in as part of early access on August 3, 2020, including all mandatory changes that impact end users. Learn more about early access.

Description of Enabled for column values:

  • End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.

  • Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.

  • End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.

For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide. For more information about geographic areas and data centers (regions), go to the Dynamics 365 and Power Platform availability page.