What's new and planned for Dynamics 365 Field Service

This topic lists features that are planned to release from April 2020 through September 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.

This check mark (This feature is released. ) shows which features have been released for public preview or early access and for general availability.

Insights

Feature Enabled for Public preview Early access* General availability
Incident type AI-based suggestions End users by admins, makers, or analysts This feature is released. Apr 1, 2020 -
IoT alert AI-based suggestions End users by admins, makers, or analysts This feature is released. Apr 1, 2020 - -
IoT alert measures and service history End users by admins, makers, or analysts This feature is released. Feb 3, 2020 - This feature is released. Jun 30, 2020

Proactive service delivery

Feature Enabled for Public preview Early access* General availability
Leveraging Power Automate flows End users by admins, makers, or analysts This feature is released. Apr 1, 2020 -
Combined asset capabilities across Dynamics 365 Supply Chain Management and Field Service End users by admins, makers, or analysts This feature is released. Feb 3, 2020 - This feature is released. Apr 1, 2020
Integration with Dynamics 365 Supply Chain Management End users by admins, makers, or analysts This feature is released. Feb 3, 2020 - This feature is released. Apr 1, 2020
Intune support for Field Service Mobile End users by admins, makers, or analysts This feature is released. Feb 3, 2020 - This feature is released. Apr 1, 2020

Scheduling

Feature Enabled for Public preview Early access* General availability
Next generation schedule board experience End users by admins, makers, or analysts This feature is released. Apr 1, 2020 -
Enhanced work hours calendar for resources End users, automatically - This feature is released. Feb 3, 2020 This feature is released. Apr 1, 2020
Requirement dependency for efficient workflow End users, automatically - This feature is released. Feb 3, 2020 This feature is released. Apr 1, 2020
Resource scheduling dashboard End users, automatically - This feature is released. Feb 3, 2020 This feature is released. Apr 20, 2020

Technician success

Feature Enabled for Public preview Early access* General availability
Field Service inspections End users by admins, makers, or analysts This feature is released. Apr 29, 2020 -
Integrated technician time tracking End users, automatically - This feature is released. Feb 3, 2020 This feature is released. Apr 1, 2020
Technician time-capture precision Admins, makers, or analysts, automatically - This feature is released. Feb 3, 2020 This feature is released. Apr 1, 2020
Field Service mobile built on Microsoft Power Apps platform End users by admins, makers, or analysts - - This feature is released. May 1, 2020

* Some features are available for you to opt-in as part of early access on February 3, 2020, including all mandatory changes that impact end users. Learn more about early access.

Description of Enabled for column values:

  • End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.

  • Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.

  • End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.

For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide. For more information about geographic areas and data centers (regions), go to the Dynamics 365 and Power Platform availability page.