Resources for Help and Support for Dynamics 365 Business Central

As a Business Central partner, you have access to resources that can help you support your Business Central customers, and you have access to resources that can help you be more productive as a partner.

This page outlines the resources available to you.

Product Help

The functionality in the default version of Business Central is described on the Docs.microsoft.com site as described in the following table.

Name Location Description
Business functionality docs docs.microsoft.com/dynamics365/business-central Use this library to learn about business functionality.
Development and administration docs docs.microsoft.com/dynamics365/business-central/dev-itpro/ Use this content to learn how to extend, customize, and administrate Business Central.

AL developer documentation

In the Development in AL section, you find descriptions of processes such as compilation and debugging, and conceptual information about object types such as tables and events.

The reference documentation of the AL language publishes under the AL Programming umbrella. This content is partly generated automatically from code, but some of the reference content is maintained by hand. Use the following landing pages to quickly find the reference content that you need:

Product versions and Help versions

In general, the Business Central content on the docs.microsoft.com site reflects the latest version of Business Central online with limited support for earlier versions.

If you support Business Central on-premises, your solution might be one or two versions older than the latest version. This means that the content in the business functionality documentation might describe functionality that your users do not have access to. For a better experience, we recommend that you take a copy of our content at the time when that reflected the version that your on-premises solution is based on and deploy that to your own website.

Both the source repo, dynamics365smb-docs, and the translation repos, such as dynamics365smb-docs-pr.da-dk, dynamics365smb-docs-pr.de-de and dynamics365smb-docs-pr.it-it, contain packages of MarkDown files for major versions and snapshots of the docs for the previous minor version. This is particularly useful if you deploy Business Central on-premises, since the repos by default reflect the latest version of Business Central online.

For example, navigate to the equivalent of https://github.com/MicrosoftDocs/dynamics365smb-docs-pr.da-DK/releases, and then get the release that you need for your solution.

For more information, see the On-premises deployments section in the Configure the Help Experience article.

Customize and extend the user assistance

If you customize or extend Business Central, you are expected to also customize the user assistance so that users will have access to content that can help them get started, get unblocked, and learn more. For more information, see User Assistance Model and Configure the Help Experience.

Support

As a Business Central reselling partner, you are an administrator of your customers' Business Central tenants, and you are the first line of support. You can customize the support experience, and you have access to information that can help you troubleshoot any issues that your customers report.

For more information, see Technical Support.

Training

You and your customers can find free eLearning content on the Microsoft Learn landing page for Business Central with suggested collections for getting started, managing financials, and extending Business Central.

The Learn site also includes role-specific learning paths for developers, administrators, and functional consultants.

Additionally, partners in the Business Central community offer training and books.

Resources

As a partner, you can keep on top of current and upcoming capabilities, and you can share Microsoft's roadmap with your prospects, for example. This section provides links to places to keep track of for people who are new to Business Central as well as for people who have been working with the product for years.

This article provides information about the following types of resources:

Get set up as a partner

If you are not already a Microsoft partner, your company must get set up, and so must you as an employee. For more information, see Get Started as a Reseller of Business Central Online and Get Started with Building Apps.

Learn about current or upcoming capabilities

You can learn about current and coming capabilities through a number of different resources as outlined in the following table.

Name Location Description
Release plans docs.microsoft.com/dynamics365/release-plans/ Get an overview of upcoming and recently released capabilities in Business Central and other Dynamics 365 apps.
Business functionality docs.microsoft.com/dynamics365/business-central/across-business-functionality Use this content to learn about business functionality in the default version of Business Central.
Development in the AL language docs.microsoft.com/dynamics365/business-central/dev-itpro/developer Use this content to learn how to extend and customize Business Central using the native AL language.
Administrative tasks docs.microsoft.com/dynamics365/business-central/dev-itpro/administration/ Use this content to learn how to administer Business Central online.
Development in the AL language docs.microsoft.com/dynamics365/business-central/dev-itpro/developer Use this content to learn how to extend and customize Business Central.
Security in Business Central docs.microsoft.com/dynamics365/business-central/dev-itpro/security/ Use this content to help you understand and improve the security of Business Central.
Compliance docs.microsoft.com/dynamics365/business-central/compliance/compliance-overview Use this content to learn about compliance in relation to Business Central.
Performance docs.microsoft.com/dynamics365/business-central/dev-itpro/performance Use this content to learn how to extend and customize Business Central.
Integrating with Business Central using web services docs.microsoft.com/dynamics365/business-central/dev-itpro/webservices/ Use this content to learn how to integrate Business Central with other products by using web services.
Migrate to Business Central online docs.microsoft.com/dynamics365/business-central/dev-itpro/upgrade/upgrading-to-business-central-online Use this content to learn how you can move an on-premises solution to Business Central online.
Features not implemented in on-premises deployments docs.microsoft.com/dynamics365/business-central/dev-itpro/features-not-implemented-on-premises Use this content to learn which capabilities in Business Central online are not available in Business Central on-premises deployments.
The Business Central learning catalog docs.microsoft.com/dynamics365/business-central/readiness/readiness-learning-catalog Get an overview of role-specific training material from Microsoft.
Free eLearning /learn/dynamics365/business-central Free Business Central collections and learning paths on Microsoft Learn

Share an idea about a new feature you'd like to have

On the Dynamics 365 Ideas site, you can provide suggestions for new feature and capabilities. Your input goes directly to Business Central's engineering backlog for investigation and prioritization.

Make sure to search through the list of submitted suggestions, as chances are that someone already submitted something similar and might have already received votes. Vote if an idea already has been submitted to get it prioritized on the team's backlog.

Business Central blog posts

The Dynamics 365 blog is where Microsoft publishes announcements, updates, and tips and tricks, including for Business Central.

Name Location Description
Business Central on the Dynamics 365 blog https://cloudblogs.microsoft.com/dynamics365/it/product/business-central/ Use this blog to learn about opportunities, processes, and tools for the Business Central partner community.
Some older blog posts are still available on the Community site for partners or the Community site for business users.

Business Central communities

On the Business Central Community site, you have access to the Business Central Forum. You can use this forum to submit a question and learn from other Business Central community members. MVPs, partners, and Microsoft employees participate in the conversations.

You can also join the BCUG/NAVUG User Group for Dynamics 365 Business Central and Dynamics NAV, which is a user-led, user-driven community of more than 26,000 users, partners, and MVPs.

Summary of where to file bugs and issues

As a partner, you have different support channels depending on what type of issue you want support for. The following list outlines the various channels.

Issue type Site
Submit support request on behalf of your Business Central online customers Start at the Business Central administration center where you can easily submit a support request in the Power Platform admin center
Report bug in a preview or beta version The MS Collaborate site
Collaboration on the AL language and developer experience The AL Developer Preview GitHub repo
As an ISV, report an issue in production code, such as a problem with Microsoft's application, upgrade, or telemetry The Partner Center - choose the Support section, start a partner request, search for Business Central, and then choose the relevant category for Product Support > Business Central Development and submit your support request.
Report bug in supported in-market versions of Business Central on-premises The Support for business site

Important

To submit support requests on behalf of your customer, you must be a delegated admin on the customer tenant. If your company is a CSP direct bill partner, you must have Advanced or Premier support plan.

For more information, see Technical Support for Dynamics 365 Business Central.

Engage with us on GitHub

GitHub brings together communities of developers and other contributors to discover, share, and build software. Here are some useful repositories for Business Central:

Non-product related questions

On occasion, as a partner, you will run into questions that are not directly related to the product. The following list outlines how to get answers to those questions.

For questions related to Contact
Problems with listing or publishing apps to AppSource due to Commercial Marketplace issues The Partner Center - choose the Support section, start a partner request, search for Business Central, and then choose the relevant category for Commercial Marketplace and submit your support request.
Licensing or PSBC agreements Email MBS Orders or MBS Agreements, respectively
Microsoft Partner Network, Partner Center, Cloud Solution Provider program The Partner Center Support site
Payments, credit terms, checks, wire, or similar Email MBS Accounting
Technical issues with PSBC, PartnerSource, or Order Central Email IT MBS Support
Incentives Email CSA Team
Cloud Solution Provider incentives Email Online Channel Incentives Support
CSA/Ocina escalations Email NAOC Channel Incentives Escalations
Volume licensing The Call Logging Tool site or email Online Licensing

Trials

Giving prospects access to a pre-configured trial of Business Central is an elegant way to introduce them to Business Central. You can use the standard trial provided by Microsoft, or you can prepare your own including relevant extensions.

For more information, see Preparing Demonstration Environments.

See also

Technical Support
Configuring the Help Experience
Migrate Legacy Help
User Assistance Model

The Business Central Administration Center