This article provides an overview of the Microsoft Dynamics 365 Payment Connector for Adyen and includes a comprehensive list of supported features and functionality. Related articles cover Adyen sign up, configuration of the connector, frequently asked questions, and troubleshooting guidance for some common issues.
Key terms
Term
Description
Payment connector
An extension that facilitates communication between Microsoft Dynamics 365 Commerce (and associated components) and a payment service. The connector that is described in this article was implemented by using the standard payments software development kit (SDK).
Card present
Refers to payment transactions where a physical card is presented and used on a payment terminal connector to the Dynamics 365 Point of Sale.
Card not present
Refers to payment transactions where a physical card isn't present, such as Commerce or Call Center scenarios. In these scenarios, the payment-related information is entered manually either on a Commerce website, a Call Center flow, or on the point-of-sale or payment terminal.
Supported features, functionality, versions, and terminals
The out-of-box Dynamics 365 Payment Connector for Adyen uses the standard payments SDK. Therefore, it doesn't have special capabilities that aren't also available to other payment connectors.
Supported versions
Microsoft Dynamics 365 supported versions
The first-party out-of-box Dynamics 365 Payment Connector for Adyen is supported in Microsoft Dynamics 365 Finance version 8.1.3 (January 2019) or later, and in Microsoft Dynamics 365 Retail version 8.1.3 or later. However, third parties can still develop other payment connectors for Adyen for earlier versions of Microsoft Dynamics 365.
Supported Adyen firmware versions
The following list describes the minimum and maximum Adyen firmware versions that are supported for each version of the Microsoft Dynamics 365 Retail point of sale (POS). The same values also represent the Commerce and Adyen firmware versions supported for Dynamics 365 Commerce Store Commerce.
Adyen may release minor version updates after Microsoft tests the major version. As long as a major version is supported, it's acceptable to have minor version updates within the same major version. These updates are normally targeted fixes and don't meet the bar for full retesting as long as the same major firmware version was previously tested. Updates shouldn't exceed the maximum Adyen firmware version listed in the documentation.
Supported payment terminals
The Dynamics 365 Payment Connector for Adyen takes advantage of the device-agnostic Adyen Payment Terminal API. It supports all payment terminals that this application programming interface (API) supports. For a complete list of supported payment terminals, visit the Adyen POS terminals page.
The following video describes the capabilities of the Adyen Castles SE1 Android payment terminal.
Supported payment instruments
Supported debit and credit cards
Brand
Variant
Card present
Commerce
Call Center
MasterCard
Credit
✔
✔
✔
MasterCard
Debit
✔
✔
✔
MasterCard
Alpha Bank Bonus
✔
✔
✔
MasterCard
Apple Pay
✔
MasterCard
Samsung Pay
✔
MasterCard
Maestro
✔
✔
✔
MasterCard
Maestro Samsung Pay
✔
MasterCard
Maestro UK
✔
✔
✔
VISA
Credit
✔
✔
✔
VISA
Debit
✔
✔
✔
VISA
Alpha Bank Bonus
✔
✔
✔
VISA
Android Pay
✔
VISA
Apple Pay
✔
VISA
Samsung Pay
✔
VISA
VISA Checkout
✔
✔
✔
VISA
VISA Dankort
✔
✔
✔
VISA
VISA Hipotecario
✔
✔
✔
VISA
VISA Aravia Card
✔
✔
✔
AMEX
Credit
✔
✔
✔
AMEX
Debit
✔
✔
✔
AMEX
Android Pay
✔
AMEX
Apple Pay
✔
AMEX
Samsung Pay
✔
AMEX
AMEX Commercial
✔
✔
✔
AMEX
AMEX Consumer
✔
✔
✔
AMEX
AMEX Corporate
✔
✔
✔
AMEX
AMEX Small Business
✔
✔
✔
Discover
Standard
✔
✔
✔
Discover
Android Pay
✔
Discover
Apple Pay
✔
Discover
Samsung Pay
✔
Diners
Standard
✔
✔
✔
Dineromail
Standard
✔
✔
✔
Japan Credit Bureau (JCB)
Standard
✔
✔
✔
Union Pay*
Standard
✔
Interac Debit*
Standard
✔
*Interac and Union Pay recurring card tokens aren't provided by Adyen, so they can't be supported for card not present transactions.
Supported gift cards
Scheme
Card present
Card not present
Givex
✔
✔
Stored Value Solutions (SVS)
✔
✔
To support these external gift card schemes through the Dynamics 365 Payment Connector for Adyen, you must complete more steps. For more information, see Support for external gift cards.
Digital wallet support status
The following table lists the current Dynamics 365 Commerce Payment Connector for Adyen support status of popular digital wallets. The "Card present support" column is for POS transactions, and the "Card not present support" column is for call center and online channel transactions.
Scheme
Card present support
Card not present support
PayPal (via Adyen Connector)
No
No
Google Pay
✔
✔
Apple Pay
✔
✔
Afterpay
No
No
Klarna
No
No
Affirm
✔
No
Alipay
✔
No
WeChat Pay
✔
No
Note
Support for Affirm, Alipay, and WeChatPay payment methods is added for "card present" scenarios starting with Commerce version 10.0.40. For information on setup and known limitations, see Wallet payment support.
Supported card present input methods
Input method
Supported
Notes
Dip
✔
Swipe
✔
Tap
✔
Manual Entry through POS UI.
Not supported at this time
Manual Entry through Payment Terminal.
✔
Supports manual entry of credit, debit, and gift cards with pin entry.
Supported card present countries/regions
The following countries/regions have Commerce components available and card present support from Adyen. For current international availability of Commerce, visit the International availability page.
Country/region
Supported
Australia
✔
Austria
✔
Belgium
✔
Canada
✔
Czech Republic
✔
Denmark
✔
Estonia
✔
Finland
✔
France
✔
Germany
✔
Hong Kong SAR
✔
Hungary
✔
Iceland
✔
Ireland
✔
Italy
✔
Japan
✔
Latvia
✔
Lithuania
✔
Malaysia
✔
Mexico
✔
Netherlands
✔
New Zealand
✔
Norway
✔
Poland
✔
Singapore
✔
Switzerland
✔
Spain
✔
Sweden
✔
Switzerland
✔
United Arab Emirates (UAE)
✔
United Kingdom
✔
United States
✔
Brazil
✔
Supported card not present countries/regions
Adyen supports the following countries/regions for card not present transactions. For details about support for a specific country/region, contact Adyen. For information on the current international availability of Commerce, see International availability page.
Country/region
Argentina
Armenia
Australia
Austria
Bahrain
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Georgia
Germany
Gibraltar
Greece
Guernsey
Hong Kong SAR
Hungary
Iceland
India
Indonesia
Ireland
Isle of Man
Israel
Italy
Japan
Jersey
Korea
Kuwait
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Morocco
Netherlands
New Zealand
Norway
Peru
Poland
Portugal
Qatar
Romania
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Türkiye
United Arab Emirates (UAE)
United Kingdom
United States of America including Puerto Rico
Supported Dynamics 365 payment features
The following table shows the set of features that the Dynamics 365 Payment Connector for Adyen supports. These features use enhancements that were introduced in the payments SDK and some components in December 2018. They aren't exclusive to the Dynamics 365 Payment Connector for Adyen. For more information about how to uptake these enhancements for a different payment connector, see Create an end-to-end payment integration for a payment terminal.
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