A work order in Dynamics 365 Field Service has information on what work needs to be done. Work orders are used to coordinate and schedule resources and activities. They can be used for different types of work, such as installations, repairs, or preventive maintenance.
Choose if the work order is Taxable or not. If the work order isn't taxable work order products and services aren't considered taxable either, regardless of the taxable setting on the product or service.
Provide optional information for the work order as applicable. You can also add service tasks, products, services, or knowledge articles later.
If you don't add a service task or incident type to the work order, the system sets the estimated duration of the work order to the default booking duration. You can change ths value by updating the Booking Setup Metadata for the msdyn_workorder entity. For more information, see Edit settings for entities enabled for scheduling.
Select Save or Save and close.
Create a work order from the Get Started page
As a Field Service administrator or system administrator in the Field Service app, go to the Get Started page.
Select Create in the Create your work orders section.
Fill in the basic information about the work order.
In the form, add as many tasks, products, and services as needed.
If you want to immediately schedule the work order, select Save & Book. Select Save & Close to only save the work order.
Demonstrate how to configure a Microsoft Dynamics 365 for Field Service implementation to maximize tools and features available while managing a mobile work force.