Room Finder in Outlook doesn't display any conference rooms when a user creates a meeting

• Applies to:

  Exchange Online, Office 2016, Office 2013

Problem

When a user creates a new meeting in Microsoft Outlook, no conference rooms are listed in the Choose an available room box in the Room Finder, or some conference rooms are listed and other conference rooms are missing.

This issue may occur if the user doesn't select a room list. A room list must be selected before available rooms are displayed in the Room Finder. This issue may also occur if the conference room is hidden from the Global Address List (GAL).

Solution

To display available rooms, select a room list from the Show a room list box. If a room list is selected and the room is still not visible, verify that the room is visible in the GAL.

More information

To create a room list and to add existing rooms to the room list, follow these steps:

1. Do one of the following:

   • In on-premises Exchange Server or in an Exchange hybrid environment, open the Exchange Management Shell.
   • In Exchange Online, connect to Exchange Online by using remote PowerShell. For more information, see Connect to Exchange Online PowerShell.

2. Run the following command to create a room list:

   New-DistributionGroup <RoomListName> -RoomList -Members $Members
   

3. Run the following command to add existing rooms to the room list:

   Add-DistributionGroupMember <RoomListName> -Member <RoomMailbox>
   

To verify that a room is visible in the GAL, run the following command and verify that HiddenFromAddressListsEnabled is set to false:

Get-Mailbox <RoomSMTPAddress>

For more information, see Create a room list distribution group and Create and manage room mailboxes.

Still need help? Go to Microsoft Community or the Exchange TechNet Forums.