Support options for setting up single sign-on for Microsoft 365

• Applies to:

  Office Products

Summary

This article lists the support options that are available to set up single sign-on (SSO) authentication for Microsoft 365.

More information

The Microsoft 365 subscription includes technical support. However, the support option to implement SSO or to change SSO configuration for Microsoft 365 is not included with the Microsoft 365 subscription. The other options available for these tasks are as follows.

No-cost technical guidance

The following is a free self-service guide to complete Active Directory Federation Services (AD FS) implementation tasks for Microsoft 365 customers:

• Step-by-step implementation guidance: Checklist: Use AD FS to implement and manage single sign-on

If you have questions about this guide, refer to the following additional resources from the Microsoft 365 community:

• Directory Integration Services discussion forum in the Microsoft 365 community
• Directory Integration Services wiki article in the Microsoft 365 community

Paid technical advisory services

To request professional support over the web, follow these steps:

1. Go to the Microsoft 365 admin center.
2. Sign in by using your Microsoft account.
3. Select Support options
4. In Problem type, select Active Directory.
5. In the next category, select Active Directory Federation Services (AD FS).
6. Start Request.

Paid consulting services

For more info about consulting services, see the following:

• Microsoft Store Support Page
• Microsoft Certified Solution Providers

Still need help? Go to Microsoft Community.