Microsoft Partner Network benefits - frequently asked questions (FAQ)

Appropriate roles: MPN partner admin

Many common questions about Microsoft Partner Network (MPN) benefits are addressed in this article.

General questions

What does “Benefit Expiry Date” mean

Benefit expiry date means the last date to activate your benefits.

You have until your renewal date to redeem the benefits available during your one-year enrollment period. You can find your renewal start date from the Membership Offers page in the MPN dashboard.

However, you can use product keys for one year from the day you redeem the keys on their respective cloud portals.

For example, if your benefit expiry date January 31, 2021, then you need to redeem the keys in the appropriate cloud portal before January 31, 2021. And if you redeem your product key on December 1, 2020, you can use that key until December 1, 2021, even though your benefit expiry date is January 31.

Note

If you have benefits that require a user assignment (such as Visual Studio subscriptions), you can activate and use those benefits for an additional 30 days after the enrollment renewal date.

How do I renew my benefits

Use the following procedure to renew your benefits:

  1. Sign into the Partner Center dashboard.

  2. Select the Benefits tile. If you're not using the Workspaces view, select MPN and then Benefits.

  3. Activate the benefit you want.

If the benefit you want is not available, you’ll need to renew your Partner Center membership and repeat the process above.

Note

License keys for Office Professional Plus 2019 obtained through IUR licenses on Partner Center will not work when installed on macOS.

I received a notification informing me that my subscription is expiring soon - what should I do

Sign into the cloud portal that generated the notification, review the expiry date of your existing subscription(s), and then add licenses to the expiring subscription or extend the existing subscription for the next year of enrollment.

When can I renew my membership

Existing membership can be renewed any day after the beginning of renewal start date.

Azure and cloud activation benefits

How does adding, extending/renewing licenses work on Azure

When you add licenses, you increase the number of total licenses for your existing subscription.

When you renew or extend subscriptions, the number of licenses remains the same, but you extend the amount of time for these subscriptions.

Important

If you choose to add licenses on an existing subscription, the subscription will expire in less than 12 months, depending on the number of existing and added licenses. Once you’ve redeemed a key, you can’t redeem it again. Before you redeem your key, make sure you understand whether you need to add licenses or renew/extend the subscription.

Can I activate the license on my customer’s account

No. Product licenses are issued for demonstration purposes. Your sales and marketing employees can use this software to showcase products to your customers, but demonstration products cannot be installed on customer hardware or infrastructure, and must be used with partner supervision.

I’m having trouble assigning users in Azure Bulk Credit. What should I do

You can’t combine Azure Bulk Credit offers with other offers. If a user assignment is not working, it probably means the user you want to assign is already using other licensing, prepaid, or credit offers such as Microsoft Enterprise Agreement, Cloud Solution Partner, Azure in Open, Azure Pass, Action Pack, etc. If the user is not subscribed to any of these agreements or plans and you still can’t assign them, contact Microsoft Support.

Visual Studio Benefits

How does Visual Studio Activation work in Partner Center

You can assign subscriptions to anyone in your User Management list in Partner Center or in your Azure Active Directory (AAD) tenant, by doing the following steps:

  1. Sign into the Partner Center dashboard.

  2. From the Partner Center menu, select Benefits. If you have not turned on the Workspaces view, select MPN and then Benefits.

  3. Select Visual Studio.

  4. Assign the desired users to your existing Visual Studio subscriptions available.

After you’ve assigned the subscription, the user needs to log into Visual Studio to manage it.

Note

Visual Studio subscriptions may be reassigned from one subscriber to another if 90 days have passed since the time of the original assignment.

Technical benefits and support

I can’t install the software I downloaded from Partner Center. How do I get help

Installation, activation, and other product-related help are provided through Microsoft Support. To get assistance, do the following steps:

  1. Sign into the Partner Center dashboard.

  2. From the Partner Center menu, select Benefits. If you're not using the Workspaces view, select MPN then Benefits.

  3. Select Technical Benefits.

  4. Use the Technical Benefits section to activate and receive an Access ID/Contract ID.

  5. Log into Microsoft Support.

  6. Select the product you’re trying to install, and then create a technical support ticket.