Buy for the first time or renew a Microsoft Action Pack subscription

Applies to

  • Partner Center
  • Partner Membership Center

Action Pack offers software, support, and benefits for businesses that want to build and grow their Microsoft practice in a cloud-first, mobile-first world. When you buy Action Pack, you get a robust set of software that offers:

  • Dedicated support so you can confidently serve your customers’ needs
  • Marketing resources that provide ready-to-go campaigns and guidance
  • Comprehensive insights and business planning tools
  • Cloud-focused training

You can find more details about Action Pack on the Microsoft Partner Network site.

Buy Microsoft Action Pack for the first time

If you're new to partnering with Microsoft, the first step is to join the Microsoft Partner Network. If you're not already a member of the partner network, go to the membership page on the partner network site and select Enroll now when you're ready to sign up.

After you've successfully joined the partner network, follow the instructions on the partner network site to buy your first Action Pack subscription.

Renew a Microsoft Action Pack subscription

Important

Between now and the end of the calendar year, we're moving Action Pack subscription management from Partner Membership Center (PMC) to the Partner Center - this site. Renewing your Action Pack subscription may vary between now and then, so please review the information below carefully.

Check your renewal eligibility

  1. Sign in to the Partner Membership Center (PMC).

  2. After you sign in successfully, you will either:

    • Be able to follow the steps to renew your subscription in PMC, or

    • Get a message inviting you to renew your subscription in the Partner Center - this site

Important

If you are invited to renew your subscription in the Partner Center, please note that we've changed our renewal window policy and you can renew your subscription only after it expires. For example, if your subscription expires on June 22, you can renew it starting June 23 and for 30 days after.
You can find your subscription's expiration date on your Membership offers page (sign-in required). If or when you are eligible to renew in the Partner Center, follow the steps below.

To renew a Microsoft Action Pack subscription in the Partner Center

  1. Go to your Membership offers page and then select Purchased. Locate the Microsoft Action Pack Subscription tile.

  2. Select Renew subscription and then select your payment method. You can pay using a credit card or an electronic bank transfer.

    Note

    If Renew subscription isn't displayed or is greyed out, you're not yet eligible to renew your Action Pack subscription. We've changed our renewal window policy and you can renew your subscription only after it expires. For example, if your subscription expires on June 22, you can renew it starting June 23 and for 30 days after.

  3. If paying by credit card, follow the instructions for adding your credit card information. If paying by electronic bank transfer, provide a contact name, phone number, and email address and then select Submit.

  4. Review your order details and then select Buy when you’re ready to buy Action Pack. Your credit card is charged immediately.

  5. Your order is confirmed. Select Close.

Your Action Pack subscription will renew automatically each year on this date. You can turn off automatic renewal at any time from your Purchased offers list; however, you won't be able to turn automatic subscription renewal back on until you renew your subscription again.

Turn off automatic Action Pack subscription renewal

  1. Go to your Membership offers page and then select Purchased. Select Microsoft Action Pack Subscription to view your subscription details.

  2. Select Turn off automatic renewal if you don't want your Action Pack subscription to renew automatically each year.

    Note

    If you turn off automatic subscription renewal, you won’t be able to turn it back on until you renew the subscription again. We’ll remind you to renew before your subscription expires.

Cancel your Action Pack subscription

To cancel your Microsoft Action Pack subscription, you may need to contact Partner Support.

  1. Go to your Membership offers page and then select Purchased. Select Microsoft Action Pack Subscription to view your subscription details.

  2. Select Cancel subscription. Follow the instructions for creating a support request.

  3. On the support request form, select the following values to properly route your request:

    • Select Report problems with Partner Center, and then select New request on the next page.

    • Expand the Type of problem list and select Help with partner invoice, payment, or reconciliation file.

  4. Finish filling in the required information and then select Submit. The Partner Center Support team will contact you to help you cancel your subscription.

To check on the status of your service request, select Partner Center requests from Support, and then select Open. Choose the appropriate service request from the list.

Download your Action Pack invoice

  1. Go to your Membership offers page and then select Purchased. Select Microsoft Action Pack Subscription to view your subscription details.

  2. Select Download invoice.

Next steps