Verify your account information when you enroll in a new Partner Center program

Appropriate roles: Global admin | MPN partner admin

When you enroll in a new program in Partner Center, Microsoft verifies your enrollment, such as your company name, company address, and primary contact details. During this process, Microsoft may send email to your primary contact to request more verification documentation.

Note

To ensure that you receive the email, be sure to flag email from Microsoft.com as a "safe" domain, and check Junk email folders.

If you're the primary contact (Global admin or Account admin), we recommend you go to your Partner Profile to monitor verification status and track progress.

  • For the Microsoft Partner Network (MPN) program, go to Legal info.
  • For the Cloud Solution Provider (CSP) program, go to Legal info.

What is verified and how to respond

Type of verification What's verified Suggestions
Email ownership Email ownership verifies that the primary contact (primary email) address is valid. The primary contact email address must be a work account that is monitored and can send/receive email. Avoid using a personal email address not associated with the company domain or a tenant user credential not associated with email. (For example, jsmith@testcompany.onmicrosoft.com). If you don't receive the email ownership verification email message within one business day, you can request the email is sent again. Go to your profile page for MPN or CSP and select Resend verification email. Be sure to flag email from Microsoft.com as a "safe" domain, and check Junk email folders. For further assistance, create a support ticket.
Employment Employment verification confirms your primary contact is an employee of the enrolling company. The contact needs an active email address on an email domain owned by the company. If employment verification is rejected, the primary contact (normally your Global or Account Admin) will need to provide documentation confirming the contact's email domain is under the ownership of their employer. For further assistance, create a support ticket.
Business Business verification confirms that the enrolling company is a legitimate business entity and at the stated address. Confirm that the company name and address in your Legal business profile are free of spelling errors and abbreviations. They must match your formal company business registration records exactly. If appropriate, select the match found in some of the external data sources (external company databases, e.g., Dun & Bradstreet (DUNS ID) or state registry).

Microsoft will ask the primary contact (normally your Global or Account admin) to provide official documentation. Documentation could be a business registration or tax registration certificate or receipt from the company's home country, municipality, or questionnaires to be completed. Microsoft uses this documentation to validate that the company is authorized to do business under that specific entity name and is located at the address provided. For further assistance, create a support ticket.

Note

Learn how to update your Legal Business Profile (address).

After verification

Once verification is complete, the verification status on your profile will change from "pending" to "authorized," and the process steps with status displayed on that page will disappear. The primary contact will receive an email from Microsoft within a few business days.

After signing into your profile, if you see Pending actions, complete the necessary changes as follows:

If you need assistance completing these steps in Partner Center, you can contact the partner support team by opening a ticket in the Support section of Partner Center. To open a ticket, go to Help and support.