Verify your account information when you enroll in a new Partner Center program

Appropriate roles: Global admin | MPN partner admin | Account admin | Manager | Owner

When you enroll in a new program in Partner Center or change legal details in your profile, Microsoft verifies the information that you provide, such as your company name, company address, and primary contact details. During this process, Microsoft may send email to your primary contact to request more verification documentation.

You can go to Legal info in Partner Center to monitor verification status for the:

When account verification is complete, you can perform activities such as purchasing new offers, renewing existing offers in the MPN program, or publishing offers to Commercial Marketplace.

Note

Verification usually takes 3-5 business days. If more than five days have passed, you can contact support for assistance.

What is verified and how to respond

Type of verification What's verified Suggestions
Email ownership Email ownership verifies that the primary contact (primary email) address is valid. The primary contact email address must be a work account that is monitored and can send/receive email. Avoid using a personal email address not associated with the company domain, or a tenant user credential not associated with email. (For example, jsmith@testcompany.onmicrosoft.com). If you don't receive the email ownership verification email message within one business day, you can ask us to send the email again. Go to your profile page for MPN, CSP, or Developer, and select Resend verification email. Be sure to flag email from Microsoft.com as a "safe" domain, and check junk email folders. For further assistance, create a support ticket.
Employment Employment verification confirms your primary contact is an employee of the enrolling company. The contact needs an active email address on an email domain owned by the company. If employment verification is rejected, the primary contact (normally your Global or Account Admin) must provide documentation confirming the contact's email domain is under the ownership of their employer. For further assistance, go to your profile page for MPN, CSP, or Developer to upload additional proofs through the interactive vetting experience.
Business Business verification confirms that the enrolling company is a legitimate business entity and at the stated address. Confirm that the company name and address in your Legal business profile have no spelling errors or abbreviations. They must match your formal company business registration records exactly. If appropriate, select the match found in external data sources (external company databases, such as Dun & Bradstreet (DUNS ID) or state registry).

Microsoft asks the primary contact (normally your Global or Account admin) to provide official documentation. Documentation could be a business registration, tax registration certificate, or a receipt from the company's home country, municipality, or questionnaires to be completed. Microsoft uses this documentation to verify that the company is authorized to do business under that name, and that it is located at the address provided. For further assistance, go to your profile page for MPN, CSP, or Developer to upload additional proofs through the interactive vetting experience.
Additional due diligence Additional Due Diligence confirms the trustworthiness of the enrolling company in the Microsoft partner ecosystem. Microsoft runs on trust. In order to ensure trustworthiness in its partner ecosystem, Microsoft may conduct additional background check on your organization. If your organization is selected for additional due diligence, your profile page will display the status accordingly. If any concerns arise during additional due diligence, you may be asked to complete a questionnaire, respond to any concerns identified, or take certain mitigating measures.

Note

Learn how to update your Legal Business Profile (address).

Checking your verification status

You can check verification status at Partner Center in Account Settings | Legal Info, where you can see:

  • One or more tabs (Partner, Developer, or Reseller, depending on the programs in which your organization is enrolled).
  • Your verification status: Pending, Accepted, or Rejected, with a status icon.
  • The Legal business profile progress bar with an information icon you can select to get more information.

Screenshot of the Account Settings | Legal Info window in Partner Center, with the Partner tab and verification status highlighted.

In the image, one of the three possible tabs (the Partner tab) and the Pending verification status are highlighted.

Verification status

There are three possible results when you check your verification status:

  • Accepted: The information you submitted was verified, and you're notified of your acceptance into the program. No further action is required.
  • Pending: The verification process has started but isn’t complete. No action is required. You can monitor verification status at Account Settings | Legal Info. (Verification usually takes 3-5 business days.)
  • Rejected: The information you submitted couldn’t be verified. The reason and instructions for how to appeal appear in the Account Verification pane.

Appealing a rejected application

To appeal a rejected application:

  1. At Account Settings | Legal Info, select Fix now.
  2. In Account Verification, from Select document type to upload, select the type of document that you want to upload for verification.
  3. In Enter your comment, you can add additional information about your appeal.
  4. Select Upload.

The amount of time required to review an appeal varies. You can return to Account Settings | Legal Info to check verification status at any time. Verification status is Pending during the review.

Screenshot of the Account Settings | Legal Info window in Partner Center, with the Fix now and Account verification highlighted.