Create visualizations for Dynamics 365 Customer Service

  • Module
  • 6 Units
Intermediate
Business User
Functional Consultant
Dynamics 365
Customer Service

Microsoft Dynamics 365 Customer Service includes several features for reporting and displaying data to help users manage their case workload. This module examines the options that are provided by Customer Service.

Learning objectives

This module explains how to:

  • Review the data reporting and visualization options in Dynamics 365 Customer Service.
  • Discover how to create charts.
  • Learn how to use and create tier 1 and tier 2 interactive dashboards.
  • Discover how to use Microsoft Power BI to view Dynamics 365 Customer Service data.

Prerequisites

Knowledge of Dynamics 365 Customer Service