Manage Microsoft feedback for your organization

As the admin of a Microsoft 365 organization, there are several policies to help you manage the feedback collection and the customer engagement experience of your users when using Microsoft 365 applications. You can create and use existing Microsoft Entra groups in your organization for each of these policies. With these policies, you can control how different departments in your organization can send feedback to Microsoft. Microsoft reviews all feedback submitted by customers and uses this feedback to improve the product experiences for users, including by improving the quality of AI-generated responses and troubleshooting product issues. Keeping the feedback experiences turned On allows you to see what your users are saying about the Microsoft products they're using. The feedback we collect from your users is available in the Microsoft 365 admin center.

To learn more about the types of feedback and how Microsoft uses user feedback, see Learn about Microsoft feedback for your organization.

The table below represents which apps and services are currently connected to the feedback policies shown in the feedback policies table below. See below the table for screenshot examples.

Apps & Services	In-product feedback	In-product surveys	Metadata collection	Customer engagement
Access	Yes	Yes	Yes	Yes
Clipchamp	Yes	Yes	Yes	No
Excel	Yes	Yes	Yes	Yes
Forms	Yes	Yes	Yes	Yes
Intune Company Portal (Android)	Yes	Yes	Yes	Yes
Microsoft Stream (Android, iOS)	Yes	Yes	Yes	Yes
Microsoft Whiteboard	Yes	Yes	Yes	Yes
Microsoft365.com	Yes	Yes	Yes	Yes
OneNote	Yes	Yes	Yes	Yes
OneDrive	Some settings currently managed by other controls.
Outlook (Web, iOS)	Coming soon	Coming soon	Coming soon	Coming soon
Outlook (Desktop, Android, Mac)	Yes	Yes	Yes	Yes
PowerPoint	Yes	Yes	Yes	Yes
Project	Yes	Yes	Yes	Yes
Publisher	Yes	Yes	Yes	Yes
SharePoint	Yes	Yes	Yes	Yes
Teams	Some settings currently managed by other controls.		Yes
To Do	Yes	Yes	Yes	Yes
Word	Yes	Yes	Yes	Yes
Visio	Yes	Yes	Yes	Yes
Viva Goals	Yes	Yes	Yes	Yes
Viva Insights	Yes	Yes	Yes	Yes
Whiteboard	Yes	Yes	Yes	Yes
Viva Engage	Yes	Yes	Yes	Yes

See here for some examples of in-product surveys and feedback.

Before you begin

Your devices must be on a minimum build number to use these policies. See the table below for more information.

Build #	Win32	iOS	Android	Mac	Web
In-product feedback	At least Version 2010	At least 2.42	At least 16.0.13328	At least 16.42	Publicly available
In-product surveys	At least Version 2010	At least 2.42	At least 16.0.13426	At least 16.42	Pending rollout
Metadata collection	At least Version 2010	At least 2.42	At least 16.0.13328	At least 16.42	Publicly available
Customer engagement	At least Version 2010	At least 2.42	At least 16.0.13426	At least 16.42	Pending rollout

Specific policies you can configure

Feedback policies

Policy name	Default state	Control summary
Allow users to access feedback portal	On	Manage user access to the feedback portal where users can follow-up on their feedback and participate in community feedback.
Allow users to submit feedback to Microsoft	On	Controls feedback entry points across applications.
Allow users to receive and respond to in-product surveys from Microsoft	On	Controls survey prompts within product.
Allow users to include screenshots and attachments when they submit feedback to Microsoft	On	Allows users to choose relevant files, screen recordings and screenshots to help Microsoft better understand and troubleshoot their feedback.
Allow Microsoft to follow up on feedback submitted by users	On	Determines if user can share contact info with feedback/survey for followup by Microsoft. Also allows users to get notified of feedback status changes. Users can manage communications settings in the feedback portal.
Allow users to include log files and content samples when feedback is submitted to Microsoft	On	Allows users to include Microsoft generated files such as additional log files and content samples when relevant to feedback they are submitting. Examples may include Microsoft 365 Copilot prompt and response interactions.

Note

The Allow users to access the feedback portal policy is a cloud policy. This policy isn't defined in ADMX and doesn't have a corresponding registry key available to set the policy. You should create a cloud policy to enforce it. This is a cloud policy because the feedback portal is a web application that makes a call to the cloud policy service, which is also a web application, requesting the policies for the person who signs in. If this policy is configured, the feedback portal will receive the configured policy value in the response from the cloud policy service.

Note

The default state for Allow users to include screenshots and attachments when they submit feedback to Microsoft, Allow Microsoft to follow up on feedback submitted by users, and Allow users to include log files and relevant content samples when feedback is submitted to Microsoft will be changing from Off to On starting July 21st, 2023. Your users can decide to opt-out.

Configure policies

To configure these policy settings, you can use the Cloud Policy service for Microsoft 365. For more information, see Overview of the Cloud Policy service for Microsoft 365. You can search for "feedback" or "survey" within the Cloud Policy service for Microsoft 365 UI to find the policy settings to configure them.

These policy settings are also available if you use Group Policy. To use these policy settings, download at least version 5146.1000 of the Administrative Template files (ADMX/ADML), released on March 22, 2021.

You can find these policy settings under User Configuration\Policies\Administrative Templates\Microsoft Office 2016\Privacy\Trust Center.

Note

It takes a few hours for the client applications to update.

User experience examples