Troubleshoot deleting or restoring your organization

Azure DevOps Services

Q: How do I find the organization owner?

If you have at least Basic access, you can find the current owner in your organization settings.

  1. Go to your Organization settings.

    Open Organization settings

  2. Find the current owner.

    Find the current owner in organization information

Q: Why don't I see the organizations that I own after I sign in to my Visual Studio profile on visualstudio.com?

A: Your list of organizations are associated with the identity that you use to sign in to Azure DevOps.

If you're asked to choose between your personal Microsoft account or your work or school account when you sign in, you might have selected the wrong identity.

Try to sign out completely from Azure DevOps, then sign in again and select your other identity.

Closing your browser doesn't always sign you out completely. Here's how you can sign out completely:

  1. Close all browsers, including browsers that aren't running Azure DevOps.

  2. Open a private or incognito browsing session.

  3. Go to this URL: https://aka.ms/vssignout.

    You see the message "Sign out in progress." After you sign out, you're redirected to the Visual Studio page @visualstudio.microsoft.com.

    Tip

    If the sign-out page takes more than a minute to sign you out, close the browser and continue.

  4. Sign in to Azure DevOps again. Select your other identity.

Q: How do I delete my organization?

A: See Delete your organization, which includes prerequisites and helpful tips.

Q: How do I restore my organization?

A: See Recover your organization.

Q: Why do I have to choose between a "work or school account" and my "personal account"?

A: This happens when you sign in with an email address (for example, jamalhartnett@fabrikam.com) that's shared by your personal Microsoft account and by your work account or school account. Although both identities use the same sign-in address, they're still separate identities. The two identities have different profiles, security settings, and permissions.

  • Select Work or school account if you used this identity to create your organization, or if you previously signed in with this identity. Your identity is authenticated by your organization's directory in Azure AD, which controls access to your organization.

  • Select Personal account if you used your Microsoft account with Azure DevOps. Your identity is authenticated by the global directory for Microsoft accounts.

Q: Why can't I sign in after I select "personal Microsoft account" or "work or school account"?

A: When your sign-in address is shared by your personal Microsoft account and by your work account or school account, but your selected identity doesn't have access, you can't sign in. Although both identities use the same sign-in address, they're separate: they have different profiles, security settings, and permissions.

Sign out completely from Azure DevOps by completing the following steps. Closing your browser might not sign you out completely. Sign in again and select your other identity:

  1. Close all browsers, including browsers that aren't running Azure DevOps.

  2. Open a private or incognito browsing session.

  3. Go to this URL: https://aka.ms/vssignout.

    You see a message that says, "Sign out in progress." After you sign out, you're redirected to the Azure DevOps @dev.azure.microsoft.com webpage.

    Tip

    If the sign-out page takes more than a minute to sign you out, close the browser and continue.

  4. Sign in to Azure DevOps again. Select your other identity.

Q: How do I get help or support for Azure DevOps?

A: You have the following options for support: