Dynamics 365 Channel Integration Framework Guide

Get started

  • Channel Integration Framework overview
  • Architecture overview of Channel Integration Framework (CIF)
  • System requirements of Channel Integration Framework
  • Download

  • Get Channel Integration Framework (CIF)
  • Download sample code for softphone integration
  • How to

  • Configure a channel provider for your organization
  • Build a simple communication widget
  • Search and open records on an incoming conversation
  • Enable outbound communication (ClickTOAct)
  • Add CIF solution as a dependent solution
  • Authenticate channel users to the channel (widget)
  • Pass Dynamics 365 URL to widget library
  • JavaScript API Reference

  • Microsoft.CIFramework
  • Client-side events
  • Entity reference
  • FAQs

  • Frequently Asked Questions