Manage subscription licenses

Note

The admin center is changing. If your experience doesn't match the details presented here, see About the new Microsoft 365 admin center.

You can add or remove licenses from your subscriptions using these steps.

You can't remove a license from a subscription if it's assigned to a user. If you want to remove a license that is currently assigned to someone, you'll need to remove licenses from users before you can remove the license from the subscription.

Add or remove licenses for your business subscription

  1. In the admin center, go to the Billing > Your products page.

  2. On the Your products page, find the subscription to which you want to add or remove licenses, and then select Add/Remove licenses.

    What if I don't see the Add/Remove licenses link?

  3. In the Total licenses box, enter the total number of licenses that you need for this subscription, and then select Submit change. For example, if you have 100 licenses and you need to add 5 more, enter 105. If you want to remove 5 of them, enter 95.

After you purchase new licenses, be sure to assign the licenses to users.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. On the Subscriptions page, select the subscription to which you want to add or remove licenses, and then select Add/Remove licenses.

    What if I don't see the Add/Remove licenses link?

  3. In the Total licenses box, enter the total number of licenses that you need for this subscription, and then select Submit > Close. For example, if you have 100 licenses and you need to add 5 more, enter 105. If you want to remove 5 of them, enter 95.

After you purchase new licenses, be sure to assign the licenses to users.

  1. In the admin center, go to the Billing > Subscriptions page.

  2. On the Subscriptions page, select the subscription to which you want to add or remove licenses, and then select Add/Remove licenses.

    What if I don't see the Add/Remove licenses link?

  3. In the Total licenses box, enter the total number of licenses that you need for this subscription, and then select Submit > Close. For example, if you have 100 licenses and you need to add 5 more, enter 105. If you want to remove 5 of them, enter 95.

After you purchase new licenses, be sure to assign the licenses to users.

This table describes the reasons why the Add/Remove licenses link might not be available, and what you can do about it.

Reason Description Solution
A credit check is pending. If a credit check is pending, you'll see a "Pending credit check" message, and you won't be able to buy licenses until the credit check is completed. Check back later to see if the credit check has completed. Credit checks typically take up to two working days to complete.
After the credit check is complete, you should see the Add/Remove licenses link in the Users section. If so, go to Manage subscription licenses.
You activated the subscription using a product key. If the subscription was purchased and activated using a 25-character product key product key, you'll see the text "Prepaid". See Add licenses to a subscription paid for using a product key.
You bought your subscription through a partner. If the subscription was purchased via a partner, you'll see the Volume Licensing Service Center (VLSC) link. See Add licenses to a subscription purchased through the Volume Licensing Service Center.
You bought your subscription through a reseller. If the subscription was purchased via a Cloud Solution Provider (CSP) partner, you must contact your CSP partner to buy more licenses.
You have a trial subscription. A trial version of Microsoft 365 will display the text "Trial". You must first buy your trial subscription, then you can add more licenses. See Buy a subscription to Microsoft 365 for business from your free trial.

What you need to know about buying licenses for your business subscription

Buying licenses

License availability

  • If you pay for your subscription by credit card or bank account, any new licenses that you buy are available immediately after you receive an order confirmation. If you pay by invoice, you might have to wait for a credit check before your new licenses are available to use.

    Note

    Paying by bank account is not available in some countries or regions.

  • If you prepaid for your subscription with a product key, you can add more licenses by adding a credit card or bank account to cover the additional cost of the new licenses. After you have purchased the new licenses, we add a second subscription with the number of new licenses that you just added. For example, if you have a prepaid subscription with 5 licenses, and then bought 10 more licenses, you will see two subscriptions listed: one with the five prepaid licenses, and one with the 10 new licenses.

Billing statements

  • If you pay by credit card or bank account, the charge for buying new licenses will appear on your payment method in two days.
  • If you pay by invoice, the charge for buying new licenses will appear on your next billing statement.
  • If you buy new licenses in the middle of your billing period, your first billing statement might have a partial charge. The remaining amount will be included on your next billing statement.

Understand subscriptions and licenses

Buy licenses for your subscription

Buy another subscription

Assign licenses to users

Manage Yammer user licenses