Submit your app to AppSource

Teams app submission

Publishing your app to AppSource makes it available in the Teams app catalog and on the web. At a high level, the process for submitting your app to AppSource is:

  1. Develop your app following our design guidelines. Tabs should follow our tab design guidelines. Bots should follow the bot design guidelines.
  2. Set up a developer account in Partner Center.
  3. Prepare your app for submission by following our submission checklist.
  4. Review our tips for a successful app submission.
  5. Submit your package to AppSource through Partner Center.
  6. Track the approval process on your Partner Center dashboard. See Partner Center Overview.
  7. Post submission — review our guidance for Maintaining and supporting your published app.

Note

FAQs — Teams apps and Partner accounts

How do I create a Partner Center account?

There are two ways to create a Partner Center account:

How do I add my phone number to the Partner profile contact section?

The phone number has three parts — country code, area code, and the telephone number. If your phone number doesn't include an area code, then leave the second box empty, and complete the third box.

What if I cannot find my Office Store account in Partner Center?

Please open a Partner support ticket and select the following from the drop-down menus:

Menu Option
Category Commercial Marketplace
Topic General Marketplace Help and How-to questions
Subtopic Office add-in

See also How to open a Partner Center support ticket.

How do I manage my Account settings and Partner profile in Partner Center?

Please visit our Manage account settings and profile info page for guidance on managing your Partner center account Settings.

How do I manage my Office Store Account?

Please visit our Manage your Office Store account in Partner Center for guidance on managing your Office Store account through Partner Center.

Why do I receive the message, "This account is not publish eligible," when I try to submit my add-in through Partner Center?

You'll receive the above error message when your account verification status is pending. You can check your account verification status in the Partner Center dashboard by selecting the Settings option (the gear icon) in the upper-right corner of the page header shell and choosing Developer settings => Account => Account settings .

Partner Center account settings page

Partner Center verification status

During the account verification process the status of each required step — Email Ownership, Employment Verification, and Business Verification — will be displayed. Once the verification process has been successfully completed, the verification status of your enrollment on the profile page will change from "pending" to "authorized," and the process steps will no longer be displayed.

Partner Center verification error

My account Verification status has not advanced beyond Email Ownership. How should I proceed?

During the Email Ownership verification process, a verification email is sent to the primary contact email address. Please check your primary contact inbox for an email from maccount@microsoft.com with the subject line Action needed: Verify your email account with Microsoft, requesting that you complete the email verification process. The verification email will be sent to the email address listed in your Account Settings page in Partner Center.

Note

The email verification link is only valid for 7 days. You can request that we resend the email to you by visiting your Partner profile page and selecting the Resend verification email link. To ensure that the email is received, whitelist email from microsoft.com as a safe domain, and check your junk email folders.

Please visit our Support for the Commercial Marketplace program in Partner Center page for guidance and steps to create a support ticket.

I've checked my mail folders and haven't received the verification email. What should I do next?

Please try the following:

  1. Check your junk/spam folder.
  2. Clear the browser cache, go to your Partner Center account dashboard, and select the Resend verification email link to have the verification email resent to your email address.
  3. Try accessing the Resend verification email link from a different browser.
  4. Work with your IT department to ensure that the verification emails are not blocked by the email server.
  5. Adjust your server's spam filter to allow/whitelist all emails from maccount@microsoft.com.

How long does the employment verification process usually take?

If all the submitted details are correct, employment verification completes in 1 to 2 hours.

How long does the “Business Verification” process usually take?

Business Verification takes 1 to 2 business days to complete, provided that all required documents have been submitted.

If I've already reached out to the support team, will my ticket be expedited?

Support tickets will be resolved within a week's time. Please look for the updates which will be sent to the email provided when the support ticket was raised.

I've created a support ticket, it has been 7 business days, and I haven't received an update. Where can I get additional help?

Please send an email to teamsubm@microsoft.com with the following details:

  1. Subject Line. Partner Center Account Issue for <App_Name> (specify the name of your app).
  2. Email body:
    • Support ticket number:
    • Your seller ID:
    • A screen shot of the issue (if possible):