What's new and planned for Power Virtual Agents

This topic lists features that are planned to release from October 2019 through March 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.

This check mark (This feature is released. ) shows which features have been released for public preview or early access and for general availability.

Analytics dashboards

See at a glance how your bot is performing and identify which topics need further improvement.

Feature Enabled for Public preview General availability
Customer satisfaction (CSAT) dashboards Admins, makers, or analysts, automatically This feature is released. May 30, 2019 Dec 2019

Bot configuration

Configure the bot to suit the business needs.

Feature Enabled for Public preview General availability
Connect to channels Admins, makers, or analysts, automatically - Dec 2019
Microsoft Bot Framework skills support Admins, makers, or analysts, automatically - Dec 2019
User authentication Admins, makers, or analysts, automatically - Dec 2019
Publish to web channels Admins, makers, or analysts, automatically This feature is released. May 30, 2019 Dec 2019

Core authoring

Utilize the Power Virtual Agents conversational editor to construct your dialogs, add variables or synonyms, and incorporate Power Automate that enable you to connect to other systems.

Feature Enabled for Public preview General availability
Customize the canvas themes Admins, makers, or analysts, automatically - Dec 2019
Enable actions or access data from back-end systems with Power Automate Admins, makers, or analysts, automatically This feature is released. May 30, 2019 Dec 2019
Enhanced conversation testing and debugging Admins, makers, or analysts, automatically This feature is released. May 30, 2019 Dec 2019
Variable capabilities Admins, makers, or analysts, automatically This feature is released. May 30, 2019 Dec 2019
Bot import and export Admins, makers, or analysts, automatically - Jan 2020
Use Power Virtual Agents Custom Flow Connector to create Power Automate flows Admins, makers, or analysts, automatically - Jan 2020
Ability to add images and videos to topics Admins, makers, or analysts, automatically - Mar 2020
Global variables Admins, makers, or analysts, automatically - Mar 2020
Support for multiple users editing topics at the same time within a bot Admins, makers, or analysts, automatically - Mar 2020

Enhanced natural language capabilities

AI and natural language capabilities enable the system to understand and parse complex user language.

Feature Enabled for Public preview General availability
AI-assisted authoring - Topic suggestions from websites Admins, makers, or analysts, automatically - Dec 2019
Entity extraction with custom entities Admins, makers, or analysts, automatically - Dec 2019
Entity extraction with system entities Admins, makers, or analysts, automatically - Dec 2019
Integration with Dynamics 365 Customer Service Insights Admins, makers, or analysts, automatically - Dec 2019
Slot-filling capabilities Admins, makers, or analysts, automatically - Dec 2019
AI-assisted authoring - Topic suggestions from bot sessions Admins, makers, or analysts, automatically - Mar 2020

Handoff to a human agent

Gracefully hand off customer conversation from the bot to a human agent.

Feature Enabled for Public preview General availability
Hand off to a generic live-chat provider Admins, makers, or analysts, automatically - Dec 2019
Hand off to Omnichannel for Dynamics 365 Customer Service Admins, makers, or analysts, automatically Oct 2019 Dec 2019

Description of Enabled for column values:

  • End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.

  • Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.

  • End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.

For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide.

For more information about geographic areas, data centers (regions), data storage, and replication, click expand all on the Where your data is located page and find the Microsoft cloud service for this feature.