Configure email settings

Your brand establishes trust and helps you build a relationship with candidates before they even apply for your positions. Positive brand perception attracts top talent and increases the loyalty of existing employees. Microsoft Dynamics 365 for Talent: Attract lets you configure emails so that they reflect your company's brand. Therefore, you can provide a consistent experience to job candidates as they progress through the application process.

Attract lets you perform these actions:

  • Configure email settings so that your company's Microsoft Exchange email service account is used. In this way, candidates know that the emails are coming from your company. For example, you can configure your settings so that candidates receive emails from recruiting@contoso.com instead of contoso@microsoft.com.
  • Create consistent branding for all your email communications by setting a global header and footer for email templates.

Note

To configure Attract so that it uses your company's email service account to send email, you need the Comprehensive hiring add-on.

Connect an email service account

By connecting your company's email service account, you can create a branded email experience for your job candidates. If you don't connect your company account, Attract uses the default Microsoft-branded email service account.

  1. Select Settings (the gear symbol in the upper-right corner), and then select Admin center.

  2. On the Email settings tab, under Email service accounts, select Connect a company account.

    Connecting your company's email service account in Attract

    For more information about how to create a shared email account, see Shared mailboxes in Exchange Online.

  3. In the Microsoft sign-in window, sign in by using your corporate credentials.

  4. If you haven't yet set up an email service account, or if you want to add a new one, select Add new service account, and then enter your email information. If you've already set up the email service account that you want to use, select it.

When your email service account is successfully configured, you will see it listed under Email service accounts.

Disconnect an email service account

If you want to stop using your company's domain in email communications through Attract, you can disconnect an email service account.

  1. Select Settings (the gear symbol in the upper-right corner), and then select Admin center.

  2. On the Email settings tab, under Email service accounts, select the More button (three vertical dots) next to the email service account that you want to disconnect.

  3. Select Disconnect email account.

    Disconnecting your company's email service account

  4. When you're prompted to confirm the operation, select Disconnect.

    Confirming disconnection of your company's email service account

If you don't connect a different email service account, emails that are sent from Attract will use the default Microsoft-branded email service account.

Configure email template settings

You can upload an image of your company's logo and other information as a branded header for your emails. You can also provide links to your privacy policy and terms of use in email footers.

Note

You must comply with all applicable laws of your country or region, and also the country or region that governs the email recipient. These laws include anti-spam regulations.

  1. Select Settings (the gear symbol in the upper-right corner), and then select Admin center.

  2. On the Email settings tab, under Email template settings, drag the image that you want to use as your email header into the image box, or click in the image box to browse for the file. To replace an existing image, you must first select Remove next to it. The image must be a JPEG, JPG, PNG, or SVG file. The recommended size for images is between 25 and 800 pixels wide, and between 25 and 150 pixels high. The maximum file size for the header is 1 megabyte (MB).

    Adding an image for your company's email header

  3. Under Your Privacy policy for communications, provide a link to your company's privacy policy. Under Your Terms and conditions for communication, provide a link to your company's terms of use.

    Adding links to your company's privacy policy and terms of use for the email footer

  4. Select Save to save your email template settings.